Dennis Ankomah,mba. P.Hd.
A product manager

A Senior Product Manager |Al-Powered SaaS & PaaS Solutions | Driving B2B and B2C Innovation for Global Impact@dankomah

ABOUT ME

I am a Senior Product Manager specializing in AI-powered SaaS and PaaS solutions, driving innovation in B2B and B2C markets to create scalable, impactful digital products.
With a focus on enhancing user experiences and operational efficiency, I excel at delivering value across diverse industries.
As part of my Ph.D. research, I am:Exploring AI-Powered Chatbots: Enhancing customer engagement, satisfaction, and efficiency through optimized chatbot design.
Designing for Older Adults: Developing accessible, user-friendly e-commerce platforms to foster inclusivity.
My work combines cutting-edge technology and user-centered design to tackle real-world challenges and deliver meaningful outcomes.

Projects

Saas Retention Pro

The SaaS Retention Pro Dashboard was developed to address the critical challenge of reducing customer churn in a subscription-based SaaS platform catering to small-to-medium businesses (SMBs). The project aimed to empower customer success teams with real-time insights into customer health, predictive churn metrics, and engagement analytics to enable proactive retention strategies.
Through collaboration with cross-functional teams, the dashboard was designed as a centralized, user-friendly tool that seamlessly integrated into the existing platform.

Case Studies

HP Thailand Migration Case Study

📌 Establishing HP’s notebook PC production base in Thailand to enhance operational efficiency, market presence, and profitability.

  • Leveraged Thailand’s strategic location, cost efficiency, and government incentives.
  • Developed a four-phase roadmap covering setup, infrastructure, product launch, and scaling.
  • Focused on localized product features, sustainability, and automation to drive efficiency.
  • Achieved 20% cost reduction and aimed for 25% market share in Southeast Asia within three years.
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Fraud Detection & Prevention Enhancements

Enhancing ZendNow’s fraud detection system with AI-driven solutions to reduce fraud, false positives, and improve merchant control.

  • Built real-time fraud detection models using machine learning.
  • Introduced customizable fraud rules to allow merchants greater risk management.
  • Achieved a 40% improvement in fraud detection accuracy and a 25% reduction in false positives.
  • Successfully deployed across ZendNow’s platform, receiving a 95% merchant satisfaction score.
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MACFin: Modernizing Medicaid and CHIP Financial Management

MACFin Financial Management

Transforming Medicaid and CHIP financial management with a secure, efficient, and user-centric system.

  • Replaced outdated MBES/CBES systems with a modernized financial management solution.
  • Improved data accuracy, compliance, and decision-making with automated validation.
  • Enabled real-time financial reporting for CMS, state agencies, and policymakers.
  • Enhanced security and accessibility for handling sensitive financial data.
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Requirements Elicitation for New Classrooms

New Classrooms Communication

Defining communication needs for a digital classroom environment to enhance student-teacher interactions.

  • Identified critical student-teacher communication challenges and solutions.
  • Explored portal-based communication features like forums, chat, and video.
  • Considered external communication channels such as text, IVR, and social media.
  • Laid the foundation for building a seamless digital learning experience.
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Posts

Jira Cheatsheet

Master Jira with ease using this concise cheatsheet! From setting up projects and managing workflows to mastering JQL and automating tasks, this guide provides actionable insights and step-by-step instructions to help you maximize efficiency and streamline project management.